Cookie Policy

Introduction

At Tender Heart, we are committed to being transparent about how we collect and use data. This Cookie Policy explains what cookies are, how we use them on our website www.tenderheart.care, and how you can manage your preferences.

By continuing to use our website, you consent to the use of cookies in accordance with this policy.

What Are Cookies?

Cookies are small text files stored on your device (computer, tablet, or smartphone) when you visit a website. They help websites function properly, improve user experience, and provide insights into how visitors interact with the site.

Types of Cookies We Use

We use the following types of cookies on our website:

1. Essential Cookies (Strictly Necessary)

These cookies are required for the website to function properly. They enable basic features such as page navigation and access to secure areas. Without these cookies, the site may not work as intended.

• Example: Session cookies for login authentication.

2. Performance & Analytics Cookies

These cookies help us understand how visitors interact with our website by collecting anonymous data. This allows us to improve site functionality and enhance user experience.

• Example: Google Analytics tracking cookies.

3. Functional Cookies

These cookies enable enhanced functionality and personalisation, such as remembering your language preferences or login details.

•  Example: Saving your preferred settings for future visits.

4. Marketing & Advertising Cookies

We may use these cookies to show relevant advertisements and measure the effectiveness of our marketing campaigns. These cookies may be set by third-party advertising networks.

• Example: Google Ads or Facebook Pixel for personalised advertising.

How We Use Cookies

We use cookies to:

• Ensure our website functions correctly and securely.
• Improve website performance and user experience.
• Understand visitor behaviour through analytics.
• Provide relevant content and personalised services.
• Display targeted advertisements (only where applicable).

Managing Your Cookie Preferences

You can manage your cookie preferences by:

• Adjusting your browser settings to block or delete cookies.
• Using our cookie consent banner to customise your choices.
• Opting out of third-party tracking via their settings (e.g., Google Ads settings).

How to Disable Cookies in Your Browser

If you wish to restrict or block cookies, you can do so through your browser settings:

• Google Chrome: Manage Cookies
• Mozilla Firefox: Manage Cookies
• Safari: Manage Cookies
• Microsoft Edge: Manage Cookies

Please note that disabling cookies may affect website functionality and some features may not work properly.

Third-Party Cookies

Some cookies on our website may be set by third-party services, such as:

• Google Analytics – To track website traffic and user interaction.
• Facebook Pixel – To optimise advertising campaigns.
• YouTube/Vimeo – If embedded videos are present.

We encourage users to review the privacy policies of these third-party services to understand how they handle data.

Changes to This Policy

We may update this Cookie Policy periodically to reflect changes in regulations or website functionality. Any significant updates will be posted on this page.