Complex Care Needs
Providing Compassionate and Personalised Complex Care
Providing Comprehensive Support for Complex Care Needs
At Tender Heart, we provide compassionate and specialised care for individuals with complex health conditions who require continuous support. Our Complex Care Needs services are designed to help those living with long-term illnesses, neurological conditions, physical disabilities, or advanced medical needs. We focus on delivering personalised, high-quality care that ensures comfort, dignity, and enhanced well-being at home.
Our highly trained caregivers and medical professionals work closely with families and healthcare teams to create tailored care plans that address both medical and emotional needs. From medication management and mobility support to advanced clinical care, we are committed to ensuring that every individual receives the right level of care at the right time, empowering them to live as independently as possible.
How We Work
Our Approach to Compassionate & Personalised Care
At Tender Heart, we follow a structured and personalised approach to ensure the highest standard of care for individuals with complex needs. Our process is simple, transparent, and tailored to meet the unique requirements of each client.
We start with a detailed assessment, understanding your medical, personal, and emotional needs to create a customised care plan.
Our expert team develops a tailored care plan, ensuring all aspects of medical support, mobility, and daily assistance are covered.
We continuously review and adapt care plans, providing 24/7 support and making adjustments as needs evolve.
Book an Appointment Today!
Your Comfort, Our Priority
We’re here to make living effortless for you or your loved ones. Schedule a consultation with our caring team and take the first step towards personalised support.
Why Choose Us
Why Choose Tender Heart for Complex Care Needs
At Tender Heart, we provide specialised care for individuals with complex health conditions, ensuring they receive the right support at home. Our expert team delivers personalised care plans, including medical assistance, mobility support, and emotional well-being. With 24/7 availability and a collaborative approach, we prioritise safety, dignity, and independence, offering peace of mind to both clients and their families.
Expertise and Experience
With years of experience in complex care, our team is highly trained to support individuals with chronic illnesses, neurological conditions, and disabilities. We provide professional, compassionate care, ensuring dignity and well-being.
Collaborative Care
We work closely with NHS services, local authorities, and healthcare professionals to provide seamless, integrated care. Our approach ensures continuity, coordination, and high-quality support tailored to individual needs.
Commitment to Quality
Our services are CQC-regulated, meeting the highest standards of safety, professionalism, and excellence. We continuously strive to improve lives, offering trustworthy and compassionate care at every stage.
Common Questions
Frequently Asked Questions
Complex care is specialised support for individuals with chronic illnesses, neurological conditions, physical disabilities, or advanced medical needs. It is designed for those who require continuous and tailored care to maintain their quality of life at home.
We support individuals with a wide range of conditions, including:
- Neurological disorders (e.g., Parkinson’s, Multiple Sclerosis, Motor Neurone Disease)
- Physical disabilities requiring mobility assistance
- Chronic respiratory conditions needing ventilator support
- Post-surgical and long-term rehabilitation needs
We begin with a detailed consultation to assess medical, emotional, and lifestyle needs. Our expert team works with clients, families, and healthcare professionals to develop a tailored plan that ensures comprehensive care.
Yes, we believe in continuity of care, so we carefully match clients with caregivers based on needs, preferences, and compatibility to ensure comfort, trust, and stability.
Absolutely! We offer round-the-clock support, including live-in care and overnight assistance, ensuring that help is always available when needed.
Our services are CQC-regulated, and all caregivers undergo extensive training, background checks (DBS), and continuous professional development to maintain high standards of care.
Yes, our trained caregivers assist with medication management, wound care, mobility support, and clinical interventions as prescribed by healthcare professionals.
We provide regular updates, emotional support, and guidance to families, ensuring they feel informed and reassured about their loved one’s care.
The cost depends on the level of care required, frequency of visits, and medical needs. We offer customised care plans with transparent pricing to suit different budgets.
Simply contact us for a free consultation, and our team will guide you through the process, assessing needs and developing a personalised care plan.
Testimonial
Client Feedback & Reviews
“Tender Heart has been an absolute blessing for our family. The caregivers are not only professional but also warm and understanding. My mother receives the best support while still enjoying her independence. Highly recommended!”
Aisha Patel
“After struggling to find the right care for my father, we finally found Tender Heart. Their team goes above and beyond to ensure he’s comfortable, safe, and happy. It gives us peace of mind knowing he’s in such capable hands.”
James Osei
“I was initially hesitant about domiciliary care, but the Tender Heart team made the transition so smooth. They respect my routine, listen to my needs, and have become a trusted part of my life. I can’t thank them enough.”
Fatima Khan
“The carers are incredibly kind, attentive, and professional. My grandmother now looks forward to their visits, and we can see how much happier and more confident she feels at home. A truly outstanding service!”
David Chen